Articles
Alarm 'hung' in Active Event Queue
Description of Issue: Alarm is "hung" in the Active Alarm Queue. The alarm shows in the Active Alarm Queue; the alarm may be assigned to an Operator, but no one can select the alarm for handling. What action can be taken to present this alarm to ...
Database Queries Used in Reporting
Find the files for information on Database Queries used in Reporting for Phoenix Query 1 and Query 2.
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How to Add a SigCat Record in Phoenix
SigCat stands for Signal Category. Sigcat records define system-generated signals, such as late-open, early-open, fail-to-close, redundant fail, or any other signals that is deemed import type signals. These SigCats are used in conjunction with Si...
How to Change the Color of Alarms
In Phoenix the alarm priority is hard coded to a certain color. In this document it will go through the steps on how to change the color of the alarm by the priority. These steps cover all versions of Phoenix. Overview The color of the alarm is ...
How to Manage Users in Phoenix
The following document will go over the steps needed to manage the users within Phoenix. These steps can be used in all versions of Phoenix.
OVERVIEW
Every user of Phoenix must have a valid User ID on file in the database to log into ...
How to Make Hierarchy Changes in Phoenix Data Entry
The Hierarchy Change Tool can make data changes easier to rename, copy, or delete multiple hierarchy records at the same time. For example: Need to change a Transmitter ID use this command to change all records in the database that contain tha...
How to Find List of Transmitters Entered into the System Using Reporting
There will be times a list of transmitters is needed. This document goes over how to get that list using Phoenix Reporting. These steps can be used for any version of Phoenix. Overview When performing the steps below, the document assumes the us...
How to Find List of Transmitters Entered into the System Using Data Entry
There will be times a list of transmitters is needed. This document goes over how to get that list using Data Entry. These steps can be used for any version of Phoenix. Overview When performing the steps below, the document assumes the user has ...
How to Update Apache Web Server to Latest Version
This article will go over the steps to replace the old version of Apache Web Server with the current version of Apache. The exact steps below can be followed if Apache the version currently installed is 2.4.57 or newer.
The latest version of A...
How to Add a New SigType and SigControl Record into Phoenix
Sigcontrol (signal control) records tell Phoenix how to interpret and manage specific signals. The user will define the actions Phoenix takes when it receives these signals by setting up Sigcontrol records.
There are five different type...
How to Add a New Transmitter
When a new panel to put online that information will need to be added to the Phoenix Software. This document goes over how to add easily using Data Entry and Data Manager.
The steps below assume the user has the proper permissions to add the d...
Phoenix – How to Run a Signal Report Showing Signal Traffic
This document will go over the steps to run a signal report in Phoenix Reporting to list how many signals/alarms are coming into the Central Station either to the operators or logging to the system. Overview These steps assume the user will have...
How to Build a New Phoenix00 License File
The following documentation will go over the steps needed to keep the Phoenix00.db license file updated. The steps can only update the license file for 3 years at a time. Overview The following steps assumes the following: The user has acc...