Articles
Application Types by Number
1
#define APPPROC_UNKNOWN 0 // Unknown process (or not initialized)
2
#define APPPROC_BROKER 1 // Broker
3
#define APPPROC_SENTRY 2 // Sentry
4
#define APPPROC_MARSHLR 3 // Marshaller
5
...
Generating and Applying Manitou Licenses (Bold License Client 1.6.1 to 2.1.0)
Please follow the instructions below to generate a license file to send to the BoldGroup, so we may update your license. If there are any questions, submit a Support ticket.
Generating the License Request
Open the licensing client. T...
How to Suppress the UL Warnings when a Customer is in Violation (INTERNAL USE ONLY)
Internal Use ONLY
How to suppress the UL Warnings when customers are in violation...
Your browser does not support HTML5 video.
...
How to View MEW (Monitoring Equivalency Weighting) Numbers
MEW Numbers
MEW numbers, or the Monitoring Equivalency Weighting numbers, are required for recent changes to UL requirements.
These numbers are used by the UL to determine the minimum requirements for the Central Station they apply to.
...
Identification of Action Pattern Applied
Issue:
A customer submitted a question asking if they could log which action pattern is applied to an alarm in the Customer Activity Log.
Reso lution:
This Enhanced Action Pattern was written to create a variable, then execu...
IIS and Features Powershell Script
This script will ONLY install the Roles and Features needed for IIS.
# * Make sure you run this script from a Powershell Admin Prompt!
# * Make sure Powershell Execution Policy is bypassed to run these scripts:
# * YOU MAY HAVE TO RUN THIS ...
Interface Security Systems: How to Test Custom Options (Internal Only)
Interface Custom Development - What and How to Test
Quick Signals
Temp Alarm Comments
Transfer Tracking
Custom Alarm Cards
Audio/Video Types
In order to test the above pieces, you will need to:
Open the Man...
Manitou 1.6.4 to Manitou 2.0.0 - Upgrade Instructions
Information and Terminology
The information found in this document is the standard for upgrades on a Manitou system. This is intended for an in-place/same-server upgrade. Before beginning please familiarize yourself with some of the terms in th...
Manitou Auto-Dialer Setup
Adding an Extension for the Manitou Auto-Dialer
1. Login to the PBX Server and browse to the following location: a.C:/Program Data/Bold Technologies/PBX Server/Bold Aeonix Switch
2. Open AeonixSwitch.config with notepad or notepad++.
3. ...
Manitou - No Workstation ID Found or Local Certificate Errors
General Info When attempting to log in to the Manitou Web Client, you may see this error when hovering your mouse over the LOGIN button. There are a couple of items that can cause this.
This can happen when the Local Utility Service is unabl...
Minimum Hardware Requirements
Computer Equipment Specifications - Minimum System R equirements
Manitou Database/Application Server
Intel Quad Core processor (recommend 2.0 GHz or higher)
8 GB RAM
System Drive (...
Napco Virtual IP Receiver Configuration
Napco Virtual IP Receiver Interface
The default login credentials are admin/admin2020.
Receiver Config > Network Settings – this is where we assign the IP address to the Napco Virtual IP receiver
Receiver Config > Amend Setti...
Network Ports
// MediaGateway - TelServer "6110"
// MediaGateway - FEP (XML driver) "6112"
// MediaGateway Control "6113"
#define g_SRV_PORT_DISP_LISTEN "6960"
#define g_SRV_PORT_VRT "6962"
#define g_SRV_PORT_LOGGER "6980"
#de...
OS - IIS Worker Process
Checking what is using up resources in IIS
Worker Processes in IIS can cause the CPU to spike. In order to determine what is causing the spikes you need to check what is using up all the resources.
Open IIS
Click on the Web Serve...
Router Error Codes
enum enRouterErrors
{
RTRERR_SUCCESS = 0,
RTRERR_FAIL = 100,
RTRERR_EXISTS = 101,
RTRERR_NOT_EXIST = 102,
RTRERR_NOT_LINKED = 103,
RTRERR_LINK_MISMATCH = 104,
RTRERR_CONTTYPE = 105,
RTRERR_SERIALNO = 106,
RTRERR_ACCT_NOT_FOUND =...
RSI Videofied - Operation
This is working in Manitou 2.0 update 21 and above. RSI sends the video to us in very small chunks over a very long period of time. Sometimes people can feel it is not working because the data just has not come into Manitou yet.
There are some ...
SMS 2.0
Below is a quick note, this is a new line in the Reverse Channel Command, located in OWS / Monitoring Company. Some 2.0 integrations may require the Line device name parameter to be added.
...
Zone Description for Alarm Not Necessary
Zone Description for Alarm not necessary
The zone description is being added to the event description for Events like Comm Fail (YC) and Network fail (NT)
There are several event codes that should not include a zone description when receiv...