Articles
Add SedonaSync Employee Emails
Log into the cloud portal and click on the Remote Desktop link: Click on Connect: This uses the same login as the cloud. Make sure the username is in SedonaASP\Company.User or Company.User@SedonaASP.com format as the domain is require...
Another user is using this connection
When a user gets this message, it's usually because the RDP connection is still open after IE is closed. The connection will be in the system tray:
Simply Right-click the RDP icon and click Disconnect from YourCloudURL
...
Check Scanner How To
Open your Network Connections, Then Click on Change Network Adapter settings.
Right-click and go to the properties on the network adapter you are currently using.
Find your TCP\IPV4 Setting and Click on Properties.
You will ...
Client Install
From the workstation you want to install SedonaOffice Client onto, follow the steps below. Click Start > Run > Type \\YourServerName and press enter . (you may be prompted for a user login, use the administrator accoun...
CredSSP Fix
CredSSP is a 'Windows' issue and easy to fix, have the customer:
1. Open the command prompt (run CMD) or Powershell.
2.Paste: REG ADD HKLM\Software\Microsoft\Windows\CurrentVersion\Policies\System\CredSSP\Parameters\ /v Al...
Detach/Reattach Database
Open SQL Server Management Studio.
Expand Databases.
Right-click the database you want to move to another drive and click Properties
In the Database Properties window, select Files and scroll over to fi...
Fleetmatics Update
Overview Requirements Configuring a SedonaOffice Company to use REVEAL Overview This document describes how a SedonaOffice server administrator can configure an entire SedonaOffice company to send GPS Tracking data to diffe...
Font Size Change Fortress
Now when you log into the cloud portal (which may require logging out, waiting ~10 seconds, and then logging back in), you should see a link for Remote Desktop: Following this link, you will then hit the Connect button: If needed c...
IBS QuoteWerks
Due to having 2 QW nodes running 2 different versions, I'm not aware of any solution to have both nodes simultaneously on a single machine without getting qwos.dll version mismatch errors. QW support may be able to help with pulling that off, but...
IE Compatibility View
If you are accessing the site in the latest version of IE, it probably just needs to be added to the compatibility view. This is quick and easy to do:
Navigate to the site, then click on the cogwheel (menu) and select Compatibility Vi...
Manitou Integration Tool
You will need to run this tool on each workstation/server that needs Manitou integration to get them corrected. Below is the download link and instructions for using. Tool Download: http://files.sedonaoffice.com/SedonaOffice_Files/Tools/Mani...
Monitoring For Database/Table Locks
In SQL Server Management Studio, go to the Activity Monitor
Right-click and lower the refresh interval as low as possible so you can see locks as close to real-time as possible.
Expand the Processes section. Click t...
Password Requirements
Needs a minimum of 10 characters in length.
Must include 1 capital letter.
Must include 1 number.
Must include a special character. The Special character cannot be used at the beginning...
RD Web Feeds
Please note the inhouseso.perennialsoftware.com will change as per customer's URL. RDWeb Feeds 1. Open the Control Panel and find RemoteApp and DesktopConnections. 2. Click on “Access RemoteApp and Desktops”. 3. Enter the URL “ Https://I...
Reinstalling New SSL Certificate in IIS
Log into Web/Domain/Certificate Provider and download the newest certificate pfx preferred or you can generate from the web machine you created the RSA token from
Copy the certificate files onto the server where IIS is installed
On the IIS...
Sandbox as a Backup
When creating a sandbox database as a backup for SedonaOffice, you have two options: Use the Sedona Sandbox Wizard or do a backup and restore on the SQL server followed by editing the SedonaMaster Company table. To use the Sandbox Wizard: C...
Sandbox Cleanup
Sandbox Cleanup- Access your SQL server and log into SQL Server Management Studio. Expand Databases , locate the SedonaMaster database, and expand its tree. Expand Tables , and right-click on the Compan y tabl...
Sandbox Wizard
Connect to your SedonaOffice SQL server and locate the SedonaOffice Server Tools located in the Windows start menu. Select the Sandbox Wizard and choose Open. Drop down the list and select the database you are making the sandbox fr...
SedonaOffice Server Migration
Subject sedonaoffice server migration Log File Cleanup" From Ryan Farmer To Jeff Mack Sent Friday, January 13, 2017 11:22 AM Steps to complete a server migration (This walkthrough ...
Sedona Update
Here is a walkthrough for you to follow when you perform the SedonaOffice Server Update. From the SQL Server click Start > All Program s > Locate and Open SedonaOffice Server Tools . Select Check for Updates and cli...
SQL Profiler
Open SQL Server Profiler, which can opened from SQL Server Management Studio, Tools-> SQL Server Profiler Connect to SQL Server that is hosting SedonaOffice. Go to the Events Selection tab: Right-Click Security Audit -> Deselect Ev...
Synced Sandbox Refresh
Remove the sandbox from the availability group: Delete the Sandbox from the replicant SQL Server (SQLServer2 in the case) Create a new backup of the Primary Database, checking “Copy-only Backup” Doesn’t mat...
Synced Sandbox Refresh as New Name
Remove the sandbox from the availability group:
Delete the Sandbox from the replicant SQL Server (SQLServer2 in this case)
Create new backup of Primary Database, checking “Copy-only ...
Sync to SQL
The SedonaSync Migrate to SQL utility is fairly straightforward. To start, locate the utility under Start > All Programs > SedonaOffice > SedonaSync > Migrate DB to SQL . The utility just needs the SQL server name and an SQL log...
View who is on Sedona
From your SQL Server try the following; Click Start > All Programs > SedonaOffice Server Tools > Open Sedona Office Server Tools Select SedonaOffice Server Monitor and click Open . This w...
WebDav Mapping
WebDav network drive mapping (Windows Vista or newer):http://inhousesofiles.perennialsoftware.com
User: your email address
Password: your email password
Maps to ‘Public Documents’ file folder on the remote server.
...
Webfeed Setup (CHANGE CUSTOMER URL)
Can we test connecting to SedonaOffice and your other remote apps a different way and see if it resolves some of the issues?
Go to Control Panel > RemoteApp and Desktop Connections:
Click on ...
Workstation Auto Update Fix
Try the following on the affected workstation. Run the SedonaOffice Client Tools located in the start menu. Select the Auto Update File Location option and click Open. Adjust the Network Path to SedonaOffice Updates field with you...