Articles
Guidance for Customers
Manitou Knowledge Owl - IMPORTANT! The main source of information for a customer to use when learning about Manitou and the Web Client. https://manitou-knowledge-base.knowledgeowl.com/help BoldU Learning Manager Guide BoldU is an o...
Pre-Sales
Contents Product Demo Product Demo During the sales process and before the project, the account manager will work with Blake with any product demos. If a customer requires a product demos during project delivery, the KB has a range of de...
Executing
Contents
Data Conversion
Infrastructure
Installation Effort Matrix
Installation Checklist - System Consultants
Manitou Upgrade
Training Audit
Telephony
Data Conversion
...
Executing Challenges
For any issues or challenges experienced during project delivery, guidance on the most common are listed below. Contents Credit Request Credit Request If the customer want a credit for a product, escalate to CSM customersuccess@boldgro...
Post Go Live
Post Go Live Services Stage Overview and Training Guide Purpose This training guide outlines the standardized process for managing projects that have successfully gone live but still require additional services, billing coordination, or fol...