Articles
Customer Setup
Global Policy is to Allow without MFA Until Enrolled To set up a new customer with Duo: First, reach out to the customer for a list of user email accounts and who to make their Duo user administrator. While you wait on this info, ...
[Duo MSP] Re: Duo MFA Questions
Subject [Duo MSP] Re: Duo MFA Questions From Scott MacDonald (Duo MSP) To Jeff Mack Sent Friday, August 31, 2018 12:44 PM ##- Please type your reply above this line -## Your request ...
Duo Troubleshooting
Always confirm from the Duo Admin Panel Logs for the user https://admin.duosecurity.com/login?next=%2F If the location of the device is unknown in the entry that means it was sent but not received by the device for one of the following re...
To Do
1 token for Alarm South: 27-8897191-6 2 Tokens, B-Safe: 27-8897193-0 27-8897192-3 Alert Protective: 27-8897194-7 Modern Systems: 27-8897206-7 27-8897196-1 27-8897198-5 ...
User stuck at logging on trying to enroll
They are set to Bypass somewhere. Enroll uses Duo Prompt while Bypass tries to bypass Duo Prompt, creating the issue.
Users not enrolled needing to use Duo
If the user is in Duo's backend; they are considered partially enrolled, so the allow unenrolled without MFA policy doesn't work. They need to have Bypass status from somewhere until enrollment emails are sent.
...